Upside Stories
Referral Assistance

For General Practitioners and Psychiatrists

We welcome referrals from GPs and psychiatrists for people in midlife and beyond, and their families, seeking accessible, evidence-based psychological support via Telehealth Australia-wide.

  • Useful Information About Better Access (Medicare)

    Eligibility for Medicare Rebates

    Patients require either:
    - A Mental Health Treatment Plan (GP), or
    - A Referral letter (psychiatrist or paediatrician)

    Patients must:
    Have a diagnosed mental disorder, such as:
    - Adjustment Disorder
    - Depression
    - Bipolar Disorder
    - Anxiety conditions (including Panic Disorder, Obsessive-Compulsive Disorder, Post-Traumatic Stress Disorder, Generalised Anxiety Disorder, and phobias); AND
    - Be likely to benefit from structured psychological support.

    Review and Session Limits
    A review is required after 6 sessions. A new referral is required to access up to 10 rebated sessions per calendar year.

  • What to Include on a Referral to Upside Stories:

    Referral Details
    Please address referrals to: 
    Dr Bruce Walmsley, Clinical Psychologist
    Medicare Provider Number: 5193366B

    Please include:
    - Patient’s full name
    - Date of birth
    - Address
    - Diagnosis and presenting symptoms
    - Current medications (if applicable)
    - Number of sessions approved (up to 6 initially)
    - Referrer’s provider number and practice contact details

  • How to Refer to Upside Stories:

    Sending Referrals

    Fax referrals to: +61 3 9125 8297

    Important Notes

    Upside Stories is not a bulk-billing practice.

    We are unable to accept referrals through other funding schemes, such as NDIS, Workcover, or similar programs.

    We do not provide independent assessments for NDIS or Disability Support Pension (DSP) applications, or for any psycho-legal or medico-legal purposes.

To make a referral, please either email us or send us a fax.

We look forward to working together to support your patients. For more information about Upside Stories’ services, please visit our FAQs and don’t hesitate to get in touch.